A completed “Lease Agreement” is required to be on file before you check in.

SMOKING
The property is NON-SMOKING. City/Strata bylaws dictate that there is no smoking inside, outside, on patios or within 30 feet of the building. Fines are strictly enforced.

PETS
Pets are welcome.

PAYMENT
An advance payment of 50% of the first month rental fee is required to reserve the desired dates. The advance payment is not a damage deposit. All payments are in CANADIAN DOLLARS.

DAMAGES/CREDIT CARD AGREEMENT
A credit card is required to be on file as a guarantee of payment and for damages or any additional fees, if assessed. For your convenience, we accept Visa and MasterCard. Guests accept all terms and conditions of the rental agreement and accept all liability for rent and charges related to property rental, as well as any damage beyond normal wear and tear during the term of the rental and exceeding the damage deposit amount. Guests understand and authorize that these costs will be charged to the credit card provided. The guest whose credit card is on file is liable for all payments and damages on a reservation and is fully responsible for the full reservation rent and charges.

Charges can be made for the following reasons:

• Repair or replace anything that is damaged or missing
• Pay all charges accrued during your stay
• Cover excessive cleaning service upon departure (i.e. stained carpets, furniture, walls, appliances, mattresses, etc.)
• To put the suite, and the things in it, in the condition when you occupied

The property shall be in the same condition upon departure as at check in. Normal wear and tear expected.

CANCELLATIONS
Full refund for cancellations up to 30 days before check-in. If booked fewer than 30 days before check-in, full refund for cancellations made within 48 hours of booking and at least 14 days before check-in. After that, 50% refund up to 7 days before check-in. No refund after that. Cancellation Insurance is the renter’s personal responsibility. Miriam Byrne will not be held responsible for cancellations for ANY reason. Please protect yourself.

REFUNDS
No refunds or concessions will be made for circumstances beyond our control; such as weather, road conditions, work projects in the area, plane or ferry cancellations, power or service outages, and health or personal reasons. Trip insurance is recommended, which covers items such as these.

In the rare but possible circumstance, due to but not limited to, the sale of the property, or damage such as flooding, fire, and major construction on building or environs, and Oasis Vacation Rentals is unable to provide you, the guest, with the property originally booked, we then reserve the right to offer to you an agreed upon.

UTILITIES
THE OWNER will provide THE GUEST with water, heat, electricity, cable, wireless internet are all included in the rental fee. Peer to Peer File sharing or downloading of any copyright content is strictly prohibited.

If the suite becomes unavailable we will find a suitable property in exchange. Or if this is unacceptable, you will be given a 100% refund of your remaining dates. If the only thing available is a smaller property of lesser value, you will be given a choice of taking it with a refund for the difference in price from your original booking or if this is unacceptable, you will receive a 100% refund of your remaining dates. If the issue happens before you check in and if nothing is available for your dates, we will cancel the booking and immediately give you a full refund.

RATES
Rates are quoted In CANADIAN DOLLARS. Unless specified, check in time is after 4:00 pm, and check-out by 10:00 am on the day of departure. All reservations incur an exit cleaning fee and damage deposit.

RATE CHANGES
Rates are subject to change without notice, but will not change after a reservation has been made.

ACCIDENTS AND INDEMNIFICATION
The suite is privately owned. Neither the Homeowners nor Oasis Vacation Rentals and its employees, are responsible for any accidents, injuries or illness that occur while on the premises or its facilities, nor are they responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

CLEANING FEE
Daily housekeeping is not provided and it is the responsibility of the guest to maintain the cleanliness of the home during the term of a stay. Cleaning will occur on the departure day. While the home will be cleaned after a guest departure, guests are required to leave the home in a comparable condition as it was found. Failure to do so will result in an additional clean fee charged to the guest.

FALSIFIED RESERVATIONS
Any reservation obtained under false pretense, including false ages or number in party will be subject to forfeiture of advance payment, deposit and/or rental money, and the party may not be permitted to check in or may be evicted.

MAXIMUM OCCUPANCY
The maximum number of guests varies by property and is detailed in your reservation.

MINIMUM AGE
The minimum age for renters is 25.

PARKING
Parking is limited to one (1) vehicle and is included in the rent.

NOISE AND DISTURBANCES
It is expected that guests will behave in a civilized manner and will be good neighbours, respecting the rights of surrounding property owners and guests, being thoughtful not to disturb, annoy, endanger, and/or interfere with the enjoyment of others. If excessive noise or disturbances occur resulting in notification by police or neighbours, guests will be asked to vacate the Property and will forfeit the reservation and any monies paid.

QUIET HOURS
For guest’s enjoyment and the enjoyment of others, please respect quiet times between 10 PM and 8 AM.

MAINTENANCE
In the event of equipment malfunction during your stay, Oasis Vacation Rentals will expedite repairs as quickly as possible.

IT IS THE GUESTS’ RESPONSIBILITY
If anything in your rental needs our attention it is the guest’s responsibility to contact Oasis Vacation Rentals. This is to ensure your safety and that you have an enjoyable stay at the property. Please call Miriam as soon as you notice a problem. Most issues can be taken care of quickly. You are never bothering us; we want to hear from you.

No Refunds or rental adjustments will be available unless the problem results in a long term issue of major loss of primary necessary service (heat, refrigerator, water, electricity). If the problem is just loss of manageable things such as toaster, cable outage, dishwasher issue, washer or dryer issue, shut down of one bathroom while there is still another and similar events, then we will work as quickly as possible to repair the issue but it will not be considered a major loss. However, if there are failures to necessary systems (such as water, hot water, heat, or septic system) that cannot be resolved in a timely manner, we will make every effort to provide alternative accommodations or compensation. We appreciate your understanding.

ENTRY OF PREMISES
Guests agree to allow with notice Oasis Vacation Rentals owners, concierge, vendors, and contractors/subcontractors to access the rental property to make repairs, improvements, clean, care for, or manage the property. We will make every effort to avoid/limit interruptions during your stay.

LAUNDRY AND STAINS
Most stains can be prevented if treated immediately and properly.

Please do not wash and dry towels or linens that have been stained, let us know and we will treat them. When you wash our sheets and towels, DO NOT mix light and dark colours together or overfill the machines to get a lot of laundry done. If you have any questions about the laundry, please call Miriam.

FLOORING
Every effort is made to keep the floors in good clean condition for all our guests and owners. You will be responsible for any excessive damage or substantial stains created during your stay. Please remove your shoes and clean up after yourself to avoid charges.

*As a courtesy, if something gets broken during your stay, i.e. a glass or plate or anything, please let us know.

COMPOST/RECYCLE/TRASH
Recycle bins are provided.  A compost and garbage bin are located under the kitchen sink. 

WHAT IS PROVIDED/AMENITIES
All linens, fully equipped kitchen with pots, pans, utensils, flatware, glassware and a variety of Epicure seasoning blends and dressings you will need to prepare and serve a meal. Toaster, coffee maker, kettle, and a blender are all normal stock items. If there is a reasonable item that you require, we will do our best to provide this for you with notice. Cable TV and wireless internet is provided. The property offers a washer/dryer, microwave and dishwasher. Please note furnishings and amenities may be changed without notification.

A START UP SUPPLY
For your convenience, we provide a start-up of supplies on your arrival, until you have time to go to the market to purchase any additional things you may need. Toilet paper, paper towels, hand soaps, shampoo, body wash, cleaning products, garbage and compost bags, aluminum foil, saran wrap, kitchen scrubber, salt and pepper, oil, and sugar. Guests are responsible for replenishing their own additional products during their stay. Some of our homes acquire teas and other items that are left behind but it is not guaranteed. As it is difficult to guarantee freshness, please bring the special items you enjoy cooking with.

TERMINATION
Guests agree that any violation of the Vacation Rental Agreement will be grounds for immediate eviction, forfeiture of all rental fees and assessment of additional fees.

CUSTOMER SATISFACTION
It is our goal to provide each of our guests with a wonderful stay here in Victoria. We want you to feel completely satisfied with your rental property. If at any point during your stay, you need something, or feel we have not met your needs, please contact us immediately. We aim to exceed your every expectation.

This agreement is accepted by both parties with or without signature upon initial payment.